Refund Policy

At Zunaira's Elite Mart, we prioritize customer satisfaction. If you are not fully satisfied with your purchase, we offer a hassle-free return and refund policy as outlined below.

1. Eligibility for Returns

• Items can be returned within 7 days of delivery.
• Products must be unused, in original packaging, and in the same condition as received.
• Returns are not accepted for personal care, hygiene products, or sale items unless they arrive damaged or defective.

2. Return Process

• To initiate a return, contact us at zunairaselitemart@gmail.com. with your order number and reason for return.
• Once approved, you will receive return instructions.
• Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refund Policy

• Once we receive and inspect the returned item, refunds will be processed within 5-7 business days.
• Refunds will be issued via the original payment method or as store credit, based on your preference.
• Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

• If you receive a defective or incorrect item, we will replace it at no additional cost.
• Contact us within 48 hours of delivery to request an exchange.

5. Non-Returnable Items

• Personal care, skincare, and hygiene products (for safety reasons).
• Items marked as Final Sale.
• Products damaged due to misuse or improper handling.

6. Contact Us

For any return or refund inquiries, feel free to reach out at zunairaselitemart@gmail.com.

We value your trust and strive to provide the best shopping experience at Zunaira's Elite Mart! 💖